Gary Klein in his book "Intuition at work" maskes a very strong case for NOT having prescriptive descion making and having data / information / knowledge collection drive the decision process. What is important is to 'listen', to be connected and concerned, and to take a decision being ready to redirect once the environment changes or the results obtained appear counter-intitive.
KM should be about awareness, learning, innovation and knowledge creation rather than about correct decision making. Good decisions are a by-product of healthy KM, not the driver.
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