April 2004 Archives

Hal Macomber publishes regular e-Tips of the week. This week he reminds us how important it is to get up and get around the other people in your group. (Kinda operates against the absence make a team grow stronger article.)
Andy Butrrows has had an amazing experience. A Watershed Nothing has changed, and everything has changed. I'm learning to listen. I find myself hearing that voice as I think about what I want to do, but then I don't take the time to sit quietly and listen to the voice....
Lee LeFever points to an interesting abstract at Harvard Business Online. The gist of it is that projects really can succeed in the virutal world. Note the importance of "shrewd management" of the work processes and the social network. As long as the team knows their collective and individual responsibilities, they...
Peter Bailey has dug up some thoughts from Peter Drucker on knowledge workers in his "Relatively ancient knowledge" article.
I have been calling myself a Knowledge Management Advocate. It's on my business card and I've used the phrase elsewhere in my writing. In light of Steven Kaye's recent description of his KM work at SPECTRE, I thought I should work out what this means. I think of myself as advocating...
I ran across Primus in some recent Googling and discovered this tidbit from John Swindlehurst in their April 2004 newsletter: Primus Newsletter: Thinking Out Loud Case in point: I was working with a client during a Knowledge Management training engagement in the United Kingdom. During the training session, a student created...
Scott Allen, My friend from the coming MeshForum conference, is hosting an event of his own. How to take advantage of your network on LinkedIn. LinkedIn Unleashed: Leveraging Your Network on LinkedIn for Business Effectiveness and Career Success on 28 April LinkedIn is a powerful tool for leveraging your social network...
I entered the Perfect Pitch Competition, organized by Judith Meskill over at the Social Software Weblog. Winners were announced today: And The Winner Is... Lee LeFever of Common Craft took first place. Randal Moss of Community Mobilization took second. and Michael Angeles of urlgreyhot & I were tied for third. Here...
Software that "manages" questions is pretty far-fetched. This why this topic is so interesting to me, since my client does need to understand how they approach questions. How will this behavior become part of the overall approach to knowledge management?
Lilia Efimova has some more interesting thinking on how knowledge management works. "Knowledge flows are powered by questions." Exactly.
So, I have a couple of news feeds that collect recent blog posts about Knowledge Management (PubSub and Feedster) or that might be similar to my blog (Waypath). However, I get a heck of a lot of repeats with the blogs that I already read. What I'd love is a way...
Clark Ching points to an interesting Sloan Management Review article. I'd better go have a look at the local library. I think not, baby puppy: Do you have too much IT? The Spring 2004 issue of MIT Sloan Management Review has an interest article, by Harvard Business School Associate Professor Andrew...
David Anderson talks about Why Individual Measurement is Bad All managers know that software development productivity is closely related to the ability of the individual. We've all known this since the early 70's. And we also know that the productivity differences can be huge. Sackman reported this in the late 60's....
Lilia found "The skill of writing is to create a context in which other people can think" by Edwin Schlossberg. It's KM philosophy and it is communication.
"Knowledge is power," right? Not always. I was discussing "self help" with some friends recently, and we talked about the common problem of people who read or go to therapy but continue doing the "wrong thing." This seems to be an issue of plenty of "know what" but not enough "know...
Andy Boyd draws an interesting parallel between his record collection and (personal) knowledge management. Croeso: iPoding my Music This is a parallel to my experience with databases for archive material (aka Knowledge Bases). It's amazing what we forget even if we have written it down, and we tend to only search...
KC Lemson had the same problem we do - we have one of these arriving in about three weeks. Choosing your children's names is not a simple task Reading Matt's post about his son reminded me of the process we went through last year when choosing our son's name (actually, multiply...
More reading that tells me I am doing the wrong thing. :-) Professor Emeritus Tom Wilson at the U of Sheffield wrote The nonsense of 'knowledge management' in the October 2002 issue of Information Research (Vol 8, No 1). Abstract: Examines critically the origins and basis of 'knowledge management', its components...
A little page 23 entertainment, the closest book is Bob Hiebeler's Best Practices from the KMPro meeting in March. At best, it was a hit-or-miss affair. Not much by itself, but it describes the results of your typical "collect everything and put it in a database" approach to knowledge management. The...
Anna Dening of the University of York has released her initial report on A Study of Concepts of Knowledge Management as expressed in the French and English Languages. Abstract: Knowledge management has come to the forefront of the business world surrounded by an air of publicity and a degree of scepticism....
I promised to say something about Tom Davenport's talk at the BPM Conference I attended this week. He was the "clean up" speaker at the end of the conference and did an excellent job of summarizing a lot of what we heard over the course of the two days.
I discovered Brett Miller's ...no straight lines... recently when he commented on one of my articles. He's been doing a good chunk of thinking about KM recently. In A stitch in time saves nine he discusses one path on how ideas develop. But more importantly he talks about individuals and organizations...
I don't know why this has to be a celebration, but it is good news for anyone worried about electronic archiving of records. When the government gets behind something, it suggests that there is enough confidence in the technologies and the processes that the records will hold up. From the Ten...
Management By Baseball explains why knowledge of mathematics is so important to management: Math is not an essential part of every deicsion you make as a manager, but those techniques and short-cuts are a vital foundation for every decision you make that involve resources, time, budget, sequencing of tasks, personnel assignment,...
Last week I mentioned an interview. Well, I got the gig and it starts tomorrow! I will be at a local insurance company, though I will be operating as an employee of Ajilon Consulting, who do a lot of technology contracting / temporary assignments. A few people asked if blogging had...
There are clearly a lot of parallels between Business Process Management and Knowledge Management. Comments on the BrainStorm BPM Conference in Chicago.
Alan Joch has a quick note on Knowledge vs. content management in this week's Federal Computer Week. "Content management is really about moving documents through the entire process of drafting, approval and publishing," said Tony Byrne, principal and founder of CMSWatch, owned by CMSWorks Inc. Knowledge management "is not just the...
Jim McGee was the guest of honor at this month's KMPro Chicago meeting, focusing on additional thoughts around his ideas of "Knowledge work as craft work."
Dave Pollard lays out a process of how we learn in "How we learn and Why we don't." This - particularly Dave's graphic - reminds me of something I read earlier that had to do with how the knowledge-information-data cycle works within our brains.
I'm attending the Business Process Management Conference in Chicago next week (13-14 April 2004) from the BrainStorm Group. In the pre-conference flurry of e-mail, they ask for "questions I'd like answered at the conference." Since my interest is knowledge management, I posed something like this: How does BPM relate to knowledge...
I ran across Jena McGregor's reaction to seeing, "Women want anything but a black laptop case, and if it's pink all the better." in United's in-flight magazineFast Company Now: Don't Think Pink I nearly spilt coffee all over my lap. Glancing down at the beaten up black laptop case under the...
Heath Row at Fast Company Now's blog points us to an interesting taxonomy for KM from the Kaieteur Institute for Knowledge Management: A Taxonomy for Knowledge Management Knowledge auctions Knowledge stores or malls Expert knowledge or question and answer exchanges Intellectual property exchanges Stock market or investment knowledge exchanges E-Education or...
The upcoming KMPro Chicago meeting will feature Jim McGee, discussing "Knowledge work as craft work."
The University of Texas School of Information is giving a course this semester on Knowledge Management. I385Q Knowledge Management Systems covers a range of topics, and the web page contains a nice collection of KM resources in the form of the class reading for each week. How's this for a list...
Thanks for the well-wishes. The interview went smashingly, I think. They are looking for someone who pretty much matches exactly what I've been saying that I want to do. Now they know that I can do it, and it's up to them to decide to use me. :-) The only catch...
Can one really get "good" coffee at Krispee Kreme? The Tribune thinks so.
I have an interview today thanks to the recommendation of a friend who is at the company. The position is a systems analyst who is familiar with knowledge management and can help them build their foundation for KM into the future. Excellent....
Clark Ching is trying to spread the word about the Theory of Constraints, but he is a little worried. If Goldratt's TOC is so great then how come no one's ever heard of it? The Goal introduced the Theory of Constraints (TOC) to the world but, the weird thing is ......
If I keep reading blogs, I might just read myself out of business. Last week it was that information overload doesn't exist. This time, it is Joe Firestone saying that knowledge management is not all about serving the business objectives.
Jonathon N. Cummings, an assistant professor at the MIT Sloan School of Management, has done some research on the impact of structural diversity on project success, as reported in Sloan Management Review's Winter 2004 edition: Building Better Teams There were two major findings. First, teams that shared knowledge, both intragroup and...
Just because two factors are correlated does not mean that one causes the other. My favorite example of this is from my grad school days, when my advisor mentioned that the crime rate follows ice cream eating habit. Therefore ice cream eating causes crime, right? Well, no, both happen to be...
Thomas Vander Wal talks about Why Content Management Fails Adaptive Path's Jeff Veen explains Why Content Management Fails. It comes down to a people problem in his book, which I agree with. It also comes down to poor initial analysis, poor product choice based on the initial analysis, poor implementation, and...
Joe Firestone (co-author of The New Knowledge Management) has started a blog in which he carefully discusses some interesting ideas. PKM and the Theory of Problem Solving covers a lot of ground, including: Personal knowledge management can overlap with interpersonal knowledge management, group-level knowledge management, and organizational knowledge management. For one...
A number of bloggers have picked up on this FC Now entry on knowledge management. Heath Row picked up on two other articles on knowledge management. I particularly enjoyed the comments, particularly this one from Mark Zorro. The moment knowledge management is filtered for brain extraction, we have not only fragmented...
Andy Boyd on Creoso makes the excellent observation that my world is always much more complex than what I can see of your world. The Grass is always simpler One thing that continually intrigues me and has done ever since my first KM steps in 1991, is the fact that people...
The enterprise is social, as we have heard from a number of writers, such as Etienne Wenger on communities or John Seely Brown on The Social Life of Information. Jon Udell of InfoWorld follows this with an article on The social enterprise that discusses how some of the newer "social" technologies are playing into this world.

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