What is knowledge management again?

Carla Verwijs says that Knowledge management is (more than) technology. Of course it is, so why do so many people still so strongly connect the two? I suspect that the "technology solutions" are such obvious components of the whole picture that it seems like KM is the technology.

With my current consulting gig, I have been running into this problem hard. They are very focused on the technical solutions for their problems and have spent much less time considering the underlying processes and human behaviors associated with their problems. I know this is not unique, since I've seen and read about this in many other places. On the positive side, they brought me aboard to help identify these issues.

And then Joe Firestone wonders why no one in the KM community talks about knowledge claim evaluation.