KM for technical communicators
A friend of mine is doing a session on knowledge management with the society of technical communicators. He's planning on discussing how KM technology and methodology could be practiced by Technical Communicators (Tech Writers) as a way of leveraging their position and morphing it into a Knowledge Engineering approach. Particularly with internal technical communicators, this role could become part of a knowledge management team.
What else might you talk about on this topic? What would you want to hear about?
Sounds interesting. Would probably like to hear about:
- clustering of technical problems
- how KM solutions/methodology help tech authors validate their work, i.e. check that it makes sense to them, their audience, and the outside world.
- reducing the amount of rewrites (e.g. same basic problems, different platforms)
Anyway, wish your friend luck!