US Airways has a nice reservation system
For what it's worth, I am booking some vacation travel between two cities that US Airways serves, so I am booking through them instead of American, which doesn't have direct flights. They have done a nice job with the reservation system, reducing the headache of selecting flights and checking fares. When they display possible flights, they show you the departure and return flight possibilities in two columns and have a button to let you check the price on the combination you select. If you are price-sensitive and time-flexible, they let you know about cheaper alternates.
2 Comment(s)
said:
Many big companies are doing the offshore phone center thing, and these are the kinds of complaints that have brought some of them back. I was focused on their on-line reservations, since I hardly ever speak to call center representatives unless I absolutely must.
Leave a comment
Previous entry: FaceScan of Jack
Next entry: Lektora third pass
Syndication Options
KJolt Memberships
HAD a good reservations system is the case now. US Airways fired many loyal agents so if you have to call the 800 number it will answer somewhere in the Phillipines or Mexico. I tried to book a Charlotte-Hamburg fligt last week and was told by two of these new agents, after having to repeat my request several times, that US Airways does not fly to Hamburg. Of course they do, via Frankfurt. I booked, while on hold for a second time, with Lufthansa. Incidentally, their 800 number is answered by American agents. US Airways no longer deserves any loyalty.