Social software reinvigorates KM

Luis Suarez links to Jon Udell's Reinventing the Internet: Modern social software could be the key to building effective enterprise knowledge systems.  If you haven't seen it yet, have a look, but I was particularly intrigued by Luis' comments:

Good stuff! I think it is the first time that I get to read elsewhere what I think are two of the most important and critical components from any given deployed KM system: the individual and the community.

I talk about this concept in my class, spanning from the individual to the corporation.  Luis goes on to juxtapose the idea that business-focused KM is focused on collecting and delivering the information to its people, while social software is about engaging people.  If they are passionate about a topic, and they have permission to expose that passion, watch out! 

At the same time as there is drive from the people and teams who are expected to use the system, there has to be support for the corporate needs.

1 Comment(s)

Luis Suarez said:

Thanks a lot, Jack, for the trackback and for adding further into the conversation. Good stuff.

"At the same time as there is drive from the people and teams who are expected to use the system, there has to be support for the corporate needs"
I certainly agree with that statement. In fact, a couple of days ago I created a weblog post over at elsua @ ITtoolbox around the same subject after having read over at Shel's weblog that some companies are starting to block the RSS feeds usage. Indeed, along with knowledge workers and the communities they may belong to there needs to be support, sponsorship and leadership from management in order to make it all work, because otherwise it might not have the same effect and over time it could well go into a dormant status or disappear altogether.

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