Making sense of D-I-K-W

In the knowledge management world, a common starting point is discussion of "hierarchy" of data-information-knowledge.  And some add "wisdom" to the end of this chain.  I've written about it too.  But the model breaks down pretty quickly, when one applies it to other work on how we work.

David Snowden has mentioned his distaste for the model, particularly when "wisdom" creeps into the picture.  But he's come back from a conference with a slightly different model from John Poindexter that seems to make more sense.  The model does a better job of the iterative nature of D-I-K and then adds Options and Action, which starts to sound like Boyd's OODA Loop (observe, orient, decide, act). 

Snowden has a copy of Poindexter's slide , which shows a fairly linear model.  I agree with the comment that the model needs to look more like a loop.  Patrick Lambe comments that even this kind of linear progression is too structured: data, information and knowledge build upon one another in ways that a hierarchical or linear model just doesn't fit.  That's one of the problems with the usual D-I-K(-W) model: it's an attempt to show a hierarchy of "meaning" or "importance" full stop.  When we try to add actions and loops to the model, it founders.

My take on the Poindexter modelHere's my rough take on a more circular / iterative version (click for full image).  Data, information and knowledge are pieces of a loop that involves analysis, sense-making and path-finding.  Once you've done enough of that, one can formulate options, take action and have a look at the results and process some more.  (There is trouble with this model too - the boxes should probably be consistent in showing things or activities.)

5 Comment(s)

James Dellow said:

Hmm. I've thought about it (not for long) but no matter what we do to it, I still don't like the D>I>K model... sorry I can't be more constructive!

Definitely an improvement, except that action can feed back into both knowledge and information - eg if I observe you doing something, or you take an action and get immediate feedback.

But above the technical accuracy, I'm curious about how such diagrams help us figure things out or make decisions. Don't they need to be contextualised and concretised to make sense?

jackvinson Author Profile Page said:

Patrick, I was thinking the same thing when I put the drawing together (regarding "what do you do with it"). It seems the model is far too generic to be of value in and of itself. Another reason to step back from the whole idea of D-I-K-W.

James said:

I still like the simplicty of the DIKW approach. "Understanding" is the glue that holds it together, and it only takes a single step back to see the interconnected, iterative nature of DIKW. The other approaches I've seen so far are either word play or unnecessary complications for the sake of change. DIKW is KISS.

Thanks, James. The thing about models is that we have to be how far we take them. DIKW might be an interesting starting point - or maybe just D-I-K. But then we have to realize that there is more happening with our artifacts and in our brains (individually and collectively) than a simple model can represent.

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