Stop calling it "social networking"

If you are interested in corporate uptake of the services that let people connect with one another to share experience, knowledge and ideas, it might be smart to come up with another term than "social networking."  Why?  How about this for a knee-jerk quote (more-or-less direct):

"Social networking is big in the world and huge with the 20 somethings (or my teenagers), but I am not sure of the utility [at SuperMegaGlobalCorp]."

The context was a suggestion that social networking is getting lots of play and that SuperMegaGlobalCorp should pay attention.  *sigh*

In talking about this with a friend, the issue is clearly that the popular media have pigeon-holed social networking as that-thing-kids-do when they are goofing around or otherwise not working.  So, people hear the term in the context of business and there is negative reaction because it's something that isn't of business value.  No amount of examples and arguments otherwise can get over the original bias.

What to do?  Talk about it different ways, give it a different name.  Talk about the value to the business.  Because social networking covers a lot of ground, it makes sense to break down the value into more specific elements.  Some possibilities

  • Are you interested in the idea of people being able to find experts within the company?  Talk about "inferred expertise" that you can discover through tools that tell you what ideas people are interested in.  
  • Tired of your mailbox filling up with out-of-office notifications and not finding people where you left them?  Talk about real-time status indicators. 
  • Tired of your mail system getting clogged with massive files sent to everyone?  Talk about the value of easy-to-use file sharing, potentially even tools that let people edit together.
  • Frustrated that people who should be communicating with each other aren't?  Talk about the opportunity for community-building.

There have been a couple of things posted recently on justifying these projects to CEO's.  Beth Dunn talked about marketing with Winning over executives to social media marketing.  Matt Hodgson talked about ROI for Social Computing: Work 2.0, Web 2.0, Enterprise 2.0.  Chris Brogan provided Twelve ways to sell social media to your boss.  And I have a similar article percolating, though this may substitute for it.

I know this commentary isn't unique.  How else do people talk about these tools and the value behind them without talking about "social networking?" 

7 Comment(s)

Hi Jack,
I totally agree. "Social" has a negative connotation in business - especially among lawyers. I have personally abandoned using the "S Word" when discussing social networking features at the work (law firm). I wrote about it on a blog post called "Social Networking is Dead"
http://lawyerkm.wordpress.com/2008/06/29/social-networking-is-dead-knowledge-management/
Sometimes, I just say "networking" or "business networking"
I'm looking forward to hearing what others have to say.
Patrick

I see your point. I had abandoned the term "Web 2.0" for "social networking". Some groups call it "social media" although I believe that is a slightly different thing. Others are calling it "community building". While it may come down to semantics, each culture (including corporate culture) has its own lens with which it sees the world and its tools. I will be more mindful of how I speak about this.

While I understand how to talk about each individual tool, how do we talk about them as a group? What about "new technologies"?

Jack Vinson Author Profile Page said:

Our friend Mary would jump... It's NOT the tools. Maybe this is one of the other problems with calling it social networking - that sounds like a tool looking for an application.

In my ideas above, I was attempting to suggest problems or issues that business people might actually be interesting in solving, rather than specific tools.

Point well taken. And that is what I teach, also. It's not what you use, but what you want to accomplish and how you use what you have.

Stephen said:

Jack,

If you haven't seen this article yet it may also help to explain some of the resistance by the older generation.

Mary Abraham Author Profile Page said:

Jack -

"Our friend Mary" is jumping!

You're right to focus on the business problems/solutions rather than the tools. Discussions about labels for these tools may be very entertaining for KM-types, but I'm not sure how much traction these discussions have with the folks who actually make the spending decisions regarding social media tools. I'd suggest that social computing go undercover for a while until it has enough market share within the enterprise to come out of the closet. Here's my blog post on this strategy: http://aboveandbeyondkm.blogspot.com/2008/10/social-media-undercover.html

- Mary

Mary Abraham Author Profile Page said:

Jack -

A postscript with respect to Stephen's comment above. The blog post he mentions has ignited a good conversation in the blogosphere. For a fuller picture, see the following responses to it:

http://blog.tarn.org/2008/10/10/oh-good-grief/

http://aboveandbeyondkm.blogspot.com/2008/10/using-right-map.html

http://enterprise2blog.com/2008/10/social-media-vs-knowledge-management-the-reactions/

- Mary

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